1. About this policy
This policy covers paid JobForms subscriptions (Solo, Team and Business) sold by Fast Fix Refrigeration Ltd, registered in England & Wales, Company No. 14650700. It forms part of our Terms of Service. The Free plan has no charges, so there is nothing to cancel or refund.
2. How billing works
- Paid plans are billed monthly or annually in advance through our payment provider, Stripe.
- Subscriptions renew automatically at the end of each period until you cancel.
- Prices are shown on our pricing page and exclude VAT. We give at least 30 days' notice of any price change.
3. How to cancel
You can cancel any time. There's no contract and no cancellation fee. The workspace owner can cancel from Account → Billing → Manage billing, or by emailing support@jobforms.co.uk from the account email address.
Cancelling stops the next renewal. You keep your paid features until the end of the period you've already paid for. After that, your workspace moves to the Free plan.
4. Refunds
Because you keep access until the end of the paid period, we don't refund part-periods — for monthly or annual plans. This doesn't affect your statutory rights set out below.
If you think you've been charged in error, email support@jobforms.co.uk and we'll look into it.
5. Changing plan
The workspace owner can switch plans or between monthly and annual billing from Manage billing. [Owner to confirm: how mid-period plan changes are charged or credited]
6. Failed payments
If a payment fails, our payment provider may try it again. [Owner to confirm: retry period and when the workspace moves to Free]
7. Your data after cancelling
Ending a paid subscription doesn't delete your templates or completed jobs. Free plan limits then apply to new work. To close your account and delete your data, email support@jobforms.co.uk — see our Privacy Policy.
8. Your statutory rights
JobForms is intended for business use. If you are a consumer (buying for purposes outside your trade or business), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you 14 days from the start of your subscription to cancel. Because the service starts straight away at your request, if you cancel within those 14 days you may have to pay for the service provided up to the point you tell us. To cancel, email support@jobforms.co.uk with your account email address.
Consumers also have rights under the Consumer Rights Act 2015 if digital content or services are faulty or not as described. Nothing in this policy limits any rights you have by law.